AVAYA SCS

Softphone and plug-ins

With SCS, every user gets a softphone and choice of plug-in as part of the package. That means more productivity and mobility-employees are just one click away, even when they're on the road. Plus, the softphone incorporates integrated presence, instant messaging, video conferencing, voice/video call recording, and more, while the plug-in ensures seamless integration with Microsoft Outlook and IBM Lotus Notes/Sametime.

Integrated voice and video conferencing

Sophisticated, secure, on-demand conferencing is here. Our high-def audio conferencing is accessed through an easy-to-use Web-based portal, and every user gets a personal conference bridge with intuitive, graphic-based chair controls. The video conferencing is provided through the softphone, so all users have multiparty video calling right on their desktop. Best of all, no extra licensing fees or extra hardware are required. Need to record a call? Audio and video call recording are also included.

Single-number reachability

It's called Find Me/Follow Me, and its advanced call forwarding keeps your mobile and on-call employees accessible. Simple customizing is the key: with a few clicks, users can make multiple devices ring simultaneously, point to a different device if they don't pick up the first one, and more.

Contact center

This basic and informal yet effective contact center is the ideal solution for businesses with up to 50 agents. Easy to configure and use, it offers as many as 50 queues per server, several lines per queue, and choices of call-routing algorithms, plus support for overflow queues during your peak call periods.

Presence and IM

Speed up communications, collaboration, response times, and decision making with presence and instant messaging. IM features include the abilities to establish unique presence privacy rules for each contact, send messages to groups, manage multiple conversations with tabs, and keep a record of conversations. SCS even integrates with GoogleTalk and other leading IM platforms.

Voice mail and unified messaging

Every user gets them as part of the package. Enhance your response time with a powerfully simple unified messaging system that's integrated with the user's desktop. It puts your voice mail and e-mail in one box and lets you receive messages however you like: by hard client, Web portal, softphone, or e-mail.

Personal and corporate auto attendant

Imagine having a 24/7 answering service for every employee. That's our personal auto attendant feature. With its individual mailbox customization, you can instruct callers to press 1 to reach your cell, 2 to reach a colleague, 3 to leave a message, and so on. With our corporate auto attendant, you can customize up to 100 attendants to suit day, night, and holiday schedules, or let customers dial by extension and name. 

Communications-enabled business processes

SCS's open, Web-services based architecture offers endless possibilities for enhancing business processes. Integrate your customer relationship management system with SCS, and when you receive customer calls, all their information will be at your fingertips. Or integrate your HR database with SCS to automate adds, moves, and changes.